Although the apartments are generally excellent, with a great location and stunning views from both the window and the pool, the main issue is the deposit. While they offer the option to pay it either in cash or by card, getting a refund for the card payment can be uncertain. It’s been almost a month for me, and they keep making excuses without returning the money. I’m not saying it’s an intentional scam, but if I had known about these deposit issues, I would have looked for other apartments in this building.
Mellphantasm
家庭出遊
總統套房
入住於2024年08月
4.2
很好
評價於:2024年08月16日
The place is great for families to have a relaxing mall holiday where they can take time and enjoy the condo facilities. We had problem with the condo parking door where the sensor at level 10 wasn’t functioning well, so we had to wait with our baby for 30 minutes to get in.
The staff handling the whatsapp chat was fast, so kudos to them for helping me out the entire time im there.
However, i still think the management can be improved in my experience of checking in and checking out. I don’t think the communication was that well with the person in charge but thank you for trying.
Also if u are staying here, please look out for the colourful cockroaches poison laying around if u have an infant or toddlers who still pickup whatever and put in their mouth. My son almost died ! But fortunately we saw him before he put it in his mouth.
Although the apartments are generally excellent, with a great location and stunning views from both the window and the pool, the main issue is the deposit. While they offer the option to pay it either in cash or by card, getting a refund for the card payment can be uncertain. It’s been almost a month for me, and they keep making excuses without returning the money. I’m not saying it’s an intentional scam, but if I had known about these deposit issues, I would have looked for other apartments in this building.
Mellphantasm
家庭出遊 總統套房
入住於2024年08月
4.2
很好
評價於:2024年08月16日
The place is great for families to have a relaxing mall holiday where they can take time and enjoy the condo facilities. We had problem with the condo parking door where the sensor at level 10 wasn’t functioning well, so we had to wait with our baby for 30 minutes to get in.
The staff handling the whatsapp chat was fast, so kudos to them for helping me out the entire time im there.
However, i still think the management can be improved in my experience of checking in and checking out. I don’t think the communication was that well with the person in charge but thank you for trying.
Also if u are staying here, please look out for the colourful cockroaches poison laying around if u have an infant or toddlers who still pickup whatever and put in their mouth. My son almost died ! But fortunately we saw him before he put it in his mouth.
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